Overseeing end-to-end IT service delivery and project execution across cloud, modern workplace, and endpoint environments. I lead a technical team, manage client escalations, and implement robust cybersecurity frameworks, access controls, and compliance policies. Passionate about aligning technology with business goals, strengthening security posture, and mentoring teams to deliver reliable, secure, and scalable outcomes.

Over 4 years of experience in systems engineering, operations, and technical support, with a strong focus on designing and implementing end-to-end solutions that drive business outcomes. Skilled in system administration, installation, and troubleshooting, I approach challenges with a problem-solving mindset—translating complex technical issues into practical solutions that enhance performance, security, and reliability. By combining technical expertise with critical thinking, I help customers strengthen their IT foundations and unlock greater efficiency in their business operations.

Responsible for coaching 20+ advisors in Senior Technical Support to ensure the quality standards of client is achieved and also increased issue resolution by 26% in straight 2 quarters.